Getting Support for your Quadrino

Our goal at FlyingEinstein and through our dealers is to get you flying as soon as possible and to keep you in the air. You are always supported through FlyingEinstein but you may want to contact your distributor for support on general issues regarding your multirotor copter. Your dealer may be able to get you flying faster.

     Please, contact support by registering as a user and submitting a support ticket.

You are also encouraged to attend the Sunday @ 7PM (Eastern time) WebEx group discussions to address your support needs. These group discussions are intended to share knowledge and many new users find it very helpful getting started with the product.

The WebEx is your best resource for getting you in the air!

Warranty

We consider your satisfaction more important than having a bullet-proof warranty policy with catch-all clauses and complex lawyer speak. We feel the typical 30-day warranty policy is just not enough to service all customers needs in this growing hobby industry. Warranty requests will be considered on a per-request basis and for the most part your time of purchase is not a factor, although the general wear and tear state of the product may be. Bottom line is, contact us with any issues and we will do our very best to get you back in the air again and satisfied.

Replacement

We will do a replacement at our discretion of any unit that appears to have a manufacturing defect. What may first appear to be a defect is often the cause of wiring, ESCs, bad motors, un-tuned PIDs or simply a setup issue. We will first try to solve the issue with you over email, by phone or a webex meeting (computer desktop sharing), but if the problem can't be solved remotely a replacement unit may be shipped to you directly.

Repair

We do handle repair from time to time including, in many cases, for crashed units. Our service charges for repair are typically small and may often only be the cost of return shipping for the unit.

We know there are cheaper alternatives in flight controllers, but try to compare their support to ours!

FAQ

Q: What version of MultiWii is shipped on the Quadrino?

A: As of August 2012 all units are programmed with MultiWii V2.1. Some units purchased around that time may still be 2.0. Both 2.0 and 2.1 give excellent results, the altitiude hold seems to show some improvement in 2.1.

Q: What is the testing process from the manufacturing facility?

A: All units are tested under MultiWii Config to verify that all sensors work and produce sensible results. All the following systems are tested before shipping: PowerOn Test (HiPOT), USB connection, Atmel ATMega328P, Gyro, Acc, Mag & Baro. This is a working test of all electrical circuits. A regular number of units are also flight tested to maintain quality control. Also, all warranty units are flight tested before return shipping.